Prod

Position: Prod Support
Role Name:
Prod Support

Location:

Toronto days a week on site
Duration:
Contract

JOB DESCRIPTION:

Monitoring and Alerting
Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users
Incident Response
Respond to incidents and outages diagnose problems and implement solutions to minimize downtime and restore service
Automation
Automate repetitive tasks and processes to improve efficiency and reduce manual effort
Performance Optimization
Identify and address performance bottlenecks to ensure systems run efficiently and effectively
Infrastructure Management
Manage and maintain the underlying infrastructure including servers networks and cloud resources
Capacity Planning
Plan for future capacity needs to ensure systems can handle anticipated workloads
Release Engineering
Develop and maintain processes for deploying software updates and releases
Collaboration
Work closely with developers operations teams and other stakeholders to ensure system reliability and availability
Documentation
Maintain clear and concise documentation of systems processes and procedures
Continuous Improvement
Identify areas for improvement and implement changes to enhance system reliability and performance

Skills and Qualifications
Cloud Platform OCP Microsoft Azure

Years experience in production support handling Prod incidents
Excellent knowledge of OCP and windows environement
Monitoring tools Dynatrace Splunk
Operating System Windows Linux
Scripting Shell Scripting Python Power Shell
Ansible
Database MySQL Oracle SQL database management
Container Services Kubernetes