Senior IVR Developer; Cisco CVP​/DTMF IVR

Job Title:

Senior IVR Developer (Cisco CVP / DTMF IVR)

Experience

Required:

4+ Years

Role Overview :

We are seeking a Senior IVR Developer responsible for designing, developing, enhancing, and supporting DTMF and Voice Bot solutions within a large-scale enterprise contact center environment. The role focuses on delivering high-quality IVR applications, ensuring seamless integration with contact center platforms, and maintaining high availability in a 24x7x365 production environment.

The position involves end-to-end development, integration, production support, and continuous improvement of enterprise IVR systems and conversational platforms.

Key Responsibilities:

IVR Development & Support

• Design, develop, and support DTMF and conversational IVR (Voice Bot) applications.

• Perform unit, component, and integration testing aligned with business and architectural requirements.

• Provide production support for mission-critical IVR applications in a 24x7x365 environment.

• Maintain high-quality, defect-free code and participate in peer code reviews.

Solution Design & Delivery

• Collaborate with Solution Architects, Application Owners, Development Managers, and Technical Delivery Leads.

• Provide effort estimates for enhancements and new development initiatives.

• Design scalable, reusable components aligned with enterprise standards.

• Ensure solutions align with business requirements and technical architecture.

Integration & Technical Analysis

• Integrate IVR applications with enterprise contact center platforms.

• Analyze and resolve complex application, integration, and production issues.

• Perform root cause analysis and implement controlled remediation plans.

• Support system analysis, design, development, testing, deployment, and maintenance activities.

Collaboration & Continuous Improvement

• Work closely with business, design, and technology teams.

• Contribute to process improvements and adoption of modern IVR and conversational AI practices.

• Stay updated with emerging technologies and industry best practices.

Essential

Skills:

Experience

• 4+ years of experience in DTMF IVR application development using Cisco CVP (Contact Center Voice Portal).

• Experience in large-scale enterprise environments, preferably in financial services.

• Experience working in Agile and/or Waterfall SDLC environments.

Cisco Contact Center Technologies

• Cisco Call Studio

• Cisco CVP (Contact Center Voice Portal)

• VXML Server

• CVP Custom Elements (Java)

• Call Studio GUI

• Apache Tomcat

Contact Center Integration

• Cisco UCCE / ICM

• Integration of CVP IVR applications with UCCE routing scripts

• DNIS routing

• Skill Group queuing

• CTI variables

• Cisco Finesse Agent Desktop

Java & Backend Integration

• Java development

• REST APIs (HTTP services)

• OAuth2 authentication

• XML Web Services

• MS SQL Server

Tools

• JIRA

• Confluence

• Cyara

Preferred

Skills:

• Experience in Voice Bot development (Google Dialogflow, Microsoft Conversational AI platforms).

• Exposure to speech analysis, speech repair, and NLU tuning.

• Knowledge of cloud platforms:

• AWS

• Google Cloud Platform (GCP)

• Microsoft Azure

Soft Skills:

• Strong verbal and written communication skills.

• Strong problem-solving and root cause analysis abilities.

• Ability to work independently and in collaborative teams.

• Experience supporting and leading complex enterprise applications in production environments.

• Strong stakeholder management and cross-functional collaboration skills.

Keywords:

• Cisco CVP

• Cisco Call Studio

• VXML Server

• Java

• Apache Tomcat

• UCCE / ICM

• DNIS Routing

• CTI Variables

• Cisco Finesse

• REST APIs

• OAuth2

• XML Web Services

• MS SQL Server

• Cyara

• JIRA

• Confluence

• Dialogflow

• Voice Bot

• NLU

• AWS

• Azure

• GCP

• IVR Development

• Contact Center Solutions

Experience

Required:

4+ Years