End User Technology Release Manager

Canada Life seeks an End User Technology Release Manager to coordinate technology releases impacting services. Ensure timely, quality delivery while overseeing cross-functional teams and stakeholders in this permanent full-time role.

This permanent position requires expertise in release management, ITSM, and Dev Ops. The Release Manager will lead planning, coordinate testing, oversee deployment, and validate post-release performance across engineering, operations, and vendors. With a keen focus on risk management and process improvement, you will ensure adherence to ITIL-aligned deployment standards.

Key Responsibilities:

• Own end-to-end release governance for technology services

• Establish and manage an enterprise release calendar

• Lead release planning and readiness reviews

• Coordinate delivery across engineering and vendors

• Ensure adherence to change and release processes

Requirements:

• Strong experience in release management and ITSM

• Proficient in end user platforms like Windows and M365

• Proven track record in cross-functional coordination

• Excellent risk management and communication skills

• Familiarity with Service Now, Jira, and CI/CD pipelines

Drive impactful technology changes through effective release management and team collaboration at Canada Life.
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