Dynamics 365 Customer Engagement Technical Consultant

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging.

As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you comfortable working alongside architects and developers on enterprise integration solutions? Do you take a consultative approach when recommending Dynamics 365 and Power Platform solutions?

We are looking for an innovative and strategic Dynamics 365 Customer Engagement Technical Consultant for our Head Office to be based out of our Toronto, Vancouver, Edmonton, or Calgary branch! You will play a key role in helping organizations transform customer-facing business processes through innovative Microsoft Business Applications solutions. Working closely with clients, business stakeholders, solution architects, developers, and project teams, you will design, configure, implement, and support Dynamics 365 Customer Engagement (CE) and Power Platform solutions that deliver measurable business value.

• Partner with clients and internal stakeholders to design and deliver customer‑centric Dynamics 365 CE solutions
• Facilitate requirements gathering workshops, business process reviews, and fit‑gap analysis sessions
• Configure and implement Dynamics 365 CE applications across Sales, Customer Service, Field Service, and related modules
• Build and enhance solutions using the Microsoft Power Platform, including Model‑Driven Apps, Canvas Apps, Power Automate, and Dataverse
• Design and support integrations between Dynamics 365, Microsoft 365, Azure services, and third‑party systems
• Contribute to API and integration design using tools like Logic Apps, Azure Functions, and Power Platform connectors
• Configure business rules, workflows, forms, dashboards, and security models within Dynamics 365 CE
• Support data migration, deployment activities, and maintain data quality standards
• Participate in testing cycles (SIT, UAT) and validate solutions meet business requirements
• Provide post‑go‑live support, troubleshoot issues, and drive continuous improvement while promoting best‑practice, low‑customization solutions

• 5+ years of experience implementing or supporting Microsoft Dynamics 365 Customer Engagement (CE) and/or Power Platform solutions
• Hands‑on experience with one or more Dynamics 365 CE modules such as Sales, Customer Service, Field Service, or Marketing / Customer Insights
• Strong understanding of CRM processes and customer engagement best practices
• Proven ability to gather requirements, facilitate workshops, and translate business needs into effective solution designs
• Experience configuring and extending solutions using the Power Platform, including Model‑Driven Apps, Power Automate, Dataverse, and Power BI
• Familiarity with Azure and integration technologies such as Logic Apps, Azure Functions, and Power Platform connectors
• Experience working with APIs, REST services, and integrating Dynamics 365 with external systems