NOC Specialist

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre‑optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high‑impact environment where your work matters, you will feel right at home.

We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

The NOC Specialist is responsible for the day‑to‑day operational support, monitoring, maintenance and hands‑on troubleshooting of Beanfield's wireless and enterprise network infrastructure. Working under the direction of the Manager, Network Operations Centre, this role collaborates closely with Beanfield's Network Engineering, NOC, Information Security and other Technology teams to ensure reliable, performant and secure wireless and enterprise network services for both internal teams and Beanfield customers.

The NOC Specialist will have solid hands‑on knowledge of wireless networking systems; including access points, controllers and emerging Wi‑Fi technologies — as well as enterprise switching, routing, firewall and LAN/WAN infrastructure. This role is focused on operational excellence: executing maintenance, responding to escalations, following established standards, and contributing to documentation and the continuous improvement of Beanfield's wireless and enterprise network environments.

• Perform day‑to‑day operation, monitoring, maintenance and support of Beanfield's wireless network infrastructure, including access points, wireless controllers and associated systems (Ruckus, Cisco and related platforms)
• Configure, deploy and commission wireless access points and controllers in accordance with established design standards and MOPs
• Conduct wireless site surveys, RF troubleshooting, coverage analysis and performance optimization to maintain quality of service
• Perform day‑to‑day operation and support of Beanfield's enterprise LAN/WAN infrastructure, including core, distribution and access layer switching and routing (Cisco, Arista)
• Perform VLAN management, port configuration, access control and L2/L3 switching operations as required
• Support firewall operations and administration (Forti Gate an asset), including policy reviews, access control changes and VPN support under direction of senior engineers
• Act as a hands‑on responder for escalated wireless and enterprise network incidents, working to restore service in a timely and efficient manner
• Perform structured troubleshooting of wireless and enterprise network issues including connectivity, performance, authentication and hardware faults
• Collaborate with NOC, Network Engineering and other Beanfield technical teams during incident response, providing clear status updates and technical findings
• Conduct root cause analysis following resolved incidents and contribute to RFO (Reason for Outage) documentation in collaboration with senior team members
• Identify and document recurring issues or problem patterns; recommend and implement remediation solutions under direction of senior engineers
• Maintain and follow documented incident handling procedures and escalation paths
• Create, maintain and update accurate technical documentation including network diagrams, runbooks, configuration records and standard operating procedures
• Develop and maintain Method of Procedure (MOP) documents for routine operational tasks…