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Job Description & How to Apply Below
Drive IT service management excellence at SS&C as a Service Delivery Manager in Toronto. This hybrid position offers the chance to oversee infrastructure operations and guarantee adherence to service level agreements.
As a full-time manager, you will lead technical operations, address incident responses, and spearhead problem-solving efforts. Focusing on collaboration, your role aims to enhance efficiencies and elevate service delivery standards for clients across various IT platforms.
Key Responsibilities:
• Manage IT infrastructure operations and major incident responses
• Lead cross-functional teams for service promptness
• Coordinate IT change implementations and testing
• Document ticket resolutions in the SSNC system
• Monitor international and domestic service commitments
Requirements:
• Strong understanding of IT infrastructure and operations
• Familiarity with ITIL best practices in service delivery
• Knowledge of managed services and monitoring tools
• Leadership skills to promote teamwork
• Proficient in analyzing and reporting service performance
Leverage your IT management skills to enhance service quality at SS&C in Toronto.
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