Director of Customer Experience Research

Lead impactful CX measurement initiatives at Bond as a Research Director. This hybrid role blends strategic oversight with hands-on research, driving actionable insights for clients.

In this senior-level position, you'll oversee comprehensive customer experience programs. Your deep understanding of market research and advanced analytics will guide the strategy for improving CX measurement capabilities. You’ll engage with clients, transform complex data into strategic recommendations, and lead teams in delivering high-quality research results.

Key Responsibilities:

• Lead end-to-end CX measurement programs from design to reporting

• Ensure methodological rigor and alignment with client objectives

• Interpret business challenges and develop research strategies

• Drive innovation by adopting emerging methodologies and platforms

• Mentor and guide researchers across project teams

Requirements:

• Advanced degree in market research or related field

• 10+ years in market research or CX measurement

• Deep expertise in quantitative and qualitative methodologies

• Proven experience with advanced analytics techniques

• Strong communication skills for executive presentations

Leverage your research and analytical skills to enhance customer experience strategies at Bond.
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