Senior Technical System Analyst

Position: Senior Technical System Analyst at RBC
Elevate your career as a Senior Technical System Analyst with RBC's Digital Applications & Infrastructure Operations team in Toronto. Drive operations across a multi-cloud infrastructure and ensure seamless application support.

In this full-time role, you will manage support tickets and collaborate with development and product teams to optimize operational efficiency. Your technical troubleshooting skills will play a vital role in maintaining nine dependent applications and coordinating vendor interactions. Bring your expertise in scripting, monitoring, and problem-solving to this fast-paced environment.

Key Responsibilities:

• Manage support tickets for various digital applications

• Collaborate with development and product teams on architecture

• Coordinate with vendors for technical support engagements

• Raise and manage change requests as per compliance

• Provide on-call support for production incidents

Requirements:

• Experience in system administration or operational support

• Proficiency in a scripting language and SQL

• Familiarity with monitoring tools like Dynatrace

• Excellent problem-solving and communication skills

• Experience with No

SQL databases (MongoDB) beneficial

Become a cornerstone of RBC's operational excellence by leveraging your technical skills to support critical applications.
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