Technical Support Specialist in Asset Management

Join the City of Toronto as a Technical Support Specialist focused on Technology Asset Management in a hybrid work setting. Your expertise will ensure the lifecycle management and compliance of IT assets.

This 12-month temporary role within the Technology Services Division involves overseeing hardware and software asset management processes. You will engage with cross-functional teams, manage data integrity, and contribute to service optimization initiatives. Critical skills include lifecycle management, analytical thinking, and experience with ITIL practices.

Key Responsibilities:

• Monitor and assess hardware and software asset compliance

• Facilitate asset planning and support procurement activities

• Generate reports for asset management efficiency

• Liaise with teams for accurate data and issue resolution

• Conduct inventory audits and process improvements

Requirements:

• Education in Computer Science or related field

• Extensive experience in asset management

• Familiarity with Service Now asset management modules

• Effective problem-solving and communication skills

• Capacity to meet deadlines under pressure

Drive continuous improvement in IT asset management at the City of Toronto while boosting your technical support expertise.
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