Bilingual Technical Support Analyst

Position: Scotiabank Bilingual Technical Support Analyst
Step into a fulfilling role as a Bilingual Technical Support Analyst at Scotiabank in Scarborough, Ontario. Provide high-quality support for clients using GBP Cash Management products.

This role within Global Transaction Banking emphasizes your ability to resolve queries and enhance the customer experience through inbound calls. You'll collaborate with various teams while ensuring compliance with service targets and standards on every interaction.

Key Responsibilities:

• Offer technical support for client queries via phone

• Strive for first call resolution to support customers effectively

• Apply best practices for exceptional customer interactions

• Log and manage client interactions following standards

• Ensure timely follow-ups and escalate complex issues as needed

Requirements:

• Strong communication abilities, both written and verbal

• Degree or diploma in a relevant technical field preferred

• Solid knowledge of GTB Cash Management products

• Bilingual proficiency in French or Spanish required

• Experience with internal systems like Intralink

Elevate your support skills while contributing to Scotiabank's commitment to client satisfaction.
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