IVR Development Expert

Position: IVR Development Expert at Wipro
Elevate customer service as an IVR Development Expert with Wipro, specializing in DTMF and Voice BOT technologies. This role is essential for improving the IVR systems across various business lines.

As a member of the transformational program team, you'll be responsible for both the development and support of advanced IVR applications. Your expertise will drive the implementation of quality coding standards while resolving complex issues. Collaborating with teams, you will enhance and innovate systems that significantly impact customer interactions.

Key Responsibilities:

• Build and support DTMF and conversational IVR solutions

• Lead unit/component testing and quality assurance efforts

• Interact with business and design teams for effective planning

• Conduct root cause analysis for technical issues

• Stay updated with cutting-edge IVR technologies

Requirements:

• Graduate degree preferred or relevant technical certification

• Experience in IVR development in enterprise environments

• Familiarity with technologies like Cisco Call Studio and Java

• Knowledge of Voice BOT development is a plus

• Strong problem-solving and communication abilities

Become a key player in Wipro's IVR transformation initiatives through your development expertise.
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