Product Implementation Manager

Product Implementation Manager – Fidelity Clearing Canada (FCC)

Location:

Toronto (483 Bay Street) until late 2026; thereafter Mississauga (3 Robert Speck Parkway). Flexible hybrid schedule.

• Manage product, feature and service roll‑outs across FCC's portfolio.
• Collaborate with product solutions managers, marketing, training, and support teams to develop go‑to‑market strategies and roll‑out plans.
• Assist in internal training and documentation for operational and technical support staff.
• Work with clients to ensure successful deployment of new services and features within their organizations.
• Respond to, manage, and report product‑related client feedback; evaluate items for future deliverables.
• Maintain deep understanding of FCC’s products, act as product partner for Support and Strategic Account Management teams.
• Define and measure Objectives and Key Results (OKRs) as part of implementation project plans; report on success and user adoption.
• Continuously improve the implementation framework, metrics, data visualization, and go‑to‑market processes.
• Conduct regular client focus groups to gather feedback and nurture client relationships.
• Align FCC product strategy and backlog with client needs.

• University degree or equivalent experience, with certification in adult training and development a plus.
• 3‑5 years of client‑facing B2B experience.
• Experience in product implementation and product or project management preferred.
• Proven track record in managing and delivering critical projects in SaaS environments.
• Strong organizational skills, efficient cross‑functional communication, and relationship building.
• Client‑focused mindset with ability to understand client needs.
• Analytical skills for defining, visualizing, and reporting business metrics.
• Research, critical‑thinking, and problem‑solving skills.
• Excellent written and oral communication, leadership, and presentation abilities.

• Flexible working arrangements – 100% remote, hybrid, or in‑office options.
• Competitive total compensation: base salary $117,000–$140,000; discretionary performance bonus.
• RRSP contributions after 6 months of employment (no employee matching required).
• Comprehensive health benefits, 100% employer‑paid premiums, up to $5,000 annually for mental‑health services.
• Parental leave top‑up to 100% of salary for 25 weeks.
• Up to $650 for home‑office equipment.
• Generous time off, including 2 paid volunteer days.
• Extensive professional development opportunities and tuition reimbursement.

Fidelity Canada is an equal‑opportunity employer. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally‑protected ground. Accommodation is available during the selection process. If you require an accommodation, please email