Business Analyst for ServiceNow

Position: Contract Business Analyst for ServiceNow
Become a key player as a Contract Business Analyst focusing on Service Now solutions in a hybrid model in Toronto. Engage with stakeholders to streamline contract management and compliance reporting.

This contract role demands a business analyst who understands procurement, vendor management, and ITSM frameworks. Your responsibilities will include conducting requirement sessions and creating comprehensive documentation to support service delivery while identifying automation and improvement opportunities within the Service Now platform.

Key Responsibilities:

• Facilitate stakeholder meetings and document requirements

• Create workflow diagrams and process documentation

• Manage compliance reporting and audit tracking efforts

• Collaborate with Scrum teams on agile planning

• Develop training materials and SOPs for users

Requirements:

• Familiarity with Service Now modules and IT Asset Management

• Experience in business process analysis and documentation

• Strong facilitation and communication skills

• Ability to work in a fast-paced hybrid environment

• Proficient in compliance and audit reporting practices

Bring your analytical mindset and Service Now knowledge to improve organizational processes and compliance in this impactful contract role.
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