PCCA - Delivery Lead

# PCCA
- Delivery Lead
- TorontoDEPTBe an Early Applicant Contract mid Hybrid CAPosted Today##

Role Overview DEPT is hiring a PCCA
- Delivery Lead
- Toronto. This is a contract hybrid role, based in CA. posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Resume Keywords to Include Make sure these keywords appear in your resume to improve ATS scoring

JiraForecastingORKPIs Compliance Contracts Delivery Toronto Sign  up free to auto-tailor your resume with all these keywords and get a higher ATS score##

Job Description Delivery Lead Toronto, hybridDEPT is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI.

We have been certified B Corp and Climate Neutral since 2021.Job Purpose This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

The Delivery Lead serves as the operational linchpin for the Global Studio team, spearheading staffing operations and ensuring seamless coordination across multi-disciplinary teams. In this capacity, you will partner with the Head of Delivery and various Craft and Client teams to orchestrate high-quality, on-time, and on-budget project delivery. The role focuses on scaling and flexing Studio resources to meet evolving client needs through process optimization and the strategic application of technology.

You are independently accountable for excellent operational delivery and for mentoring the wider delivery team to achieve sustained performance and efficiency.

WHAT YOU’LL DO:

Staffing Operations and Management
* Direct Staffing Operations:
Oversee all Studios staffing activity, ensuring clear, proactive, solutions oriented communication and setting firm boundaries where necessary.
* Optimize Staffing Allocation:
Monitor and prioritize staffing requests, ensuring alignment with business priorities defined by Delivery Leadership.
* Facilitate Stakeholder Alignment:
Chair weekly resourcing and craft meetings, providing leadership status updates and fostering cross-functional alignment.
* Manage Talent Mobility:
Execute end-to-end account transitions and staff moves, prioritizing a seamless employee experience, involving the right stakeholders at the right time and ensuring absolute clarity amongst all stakeholders.
* Strategize Staffing Solutions:
Develop and implement comprehensive staffing models for new business (internal, freelance, or recruitment) and oversee the flexible 'Relay' team in coordination with Pioneers.
* Capacity Forecasting and Escalation:
Lead capacity forecasting initiatives with the Head of Delivery and resolve complex staffing escalations with actionable, timely solutions, involving senior leadership as required.
* Cultivate Staff

Experience:

Prioritize the employee experience within all staffing operations, ensuring that transitions and allocations support professional growth and engagement.

Operational Process and Optimization
* Govern Jira Workflow:
Manage the lifecycle of Jira tickets for freelance and new hires, ensuring strict adherence to approval protocols and maintaining data integrity for efficient sign-off.
* Administer Fixed-Term Contracts (FTC):
Oversee the review, approval, and extension of FTC staff, ensuring regulatory compliance and alignment with regional operational priorities.
* Operational Optimisation:
Conduct bi-weekly process reviews, implementing efficiency gains and driving the adoption of AI and automation within staffing operations.
* Team Leadership:
Track workload and oversee priorities for the junior delivery team, providing…