Toronto Hybrid Product Support Engineer

Ensure the stability of critical banking applications as a Product Support Engineer in a hybrid role located in Toronto. Focused on incident and change management, you will support banking systems.

The financial services client is looking for a Product Support Engineer with 3–5 years of experience. In this role, you'll use tools like GENEOS and Control M to manage production systems effectively. Your technical skills in MSSQL and Oracle are essential as you work with diverse teams to maintain platform operations.

Key Responsibilities:

• Resolve production system incidents to ensure stability

• Lead incident, problem, and change management processes

• Collaborate with technical teams to find solutions

• Participate in shift rotations for coverage as needed

• Document knowledge and resolutions for improvement

Requirements:

• 3-5 years in production incident management

• Experience with GENEOS, Control M, and SQL databases

• Proficient in Windows Server Administration tasks

• Familiarity with Web Sphere and IIS platforms

• Technical degree required

Play a critical role in sustaining performance and enhancing operations in the banking sector.
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