Tier 2 Technical Support Specialist

Position: Tier 2 Technical Support Specialist at Beanfield
Elevate your technical skills as a Tier 2 Technical Support Specialist with Beanfield, focusing on customer networking issues in a collaborative environment. Troubleshoot advanced services like DWDM and Voice over IP.

Reporting to the Tier 2 Technical Support Supervisor, this role emphasizes resolving issues related to commercial customer services and networking infrastructures. Key tasks include troubleshooting Cisco systems, identifying LAN issues, and managing customer escalations while working in a fast-paced, entrepreneurial culture.

Key Responsibilities:

• Troubleshoot DWDM, Dark Fibre, and Voice over IP services

• Resolve network infrastructure issues using Cisco IOS/XR/XE

• Identify and support customer LAN problems, including WIFI

• Escalate significant trends and network events to product teams

• Assist Tier 1 support teams and maintain industry knowledge

Requirements:

• Knowledge of OSI model and routed protocols (TCP/IP)

• Familiarity with GPON, DNS/RDNS is a plus

• Understanding of DHCP, static assignments, and subnetting

• Bilingual in French and English is an asset

• Must be flexible for 24/7 shifts

Become a critical part of Beanfield, enhancing customer experience through technical support and infrastructure knowledge.
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