Desk Consultant JIRA Expertise
Job Description & How to Apply Below
Join as a Support Desk Consultant and refine service desk operations in a Microsoft environment. This player-coach role is crucial for optimizing ticket workflows and elevating user support in Toronto.
Our client is seeking a hands-on Support Desk Consultant for a 6-month contract with a hybrid work model. In this position, you will support daily service desk operations, address escalations, and enhance incident management practices. Partnering with IT teams and support analysts will be key to improving ticket management processes and documentation.
Key Responsibilities:
• Manage service desk ticket queues and response times
• Act as a senior point for technical escalations
• Support root cause analysis for incidents
• Guide support analysts on troubleshooting and efficiency
• Monitor SLA trends and workflows for improvement
Requirements:
• 5+ years of experience in service desk support
• Proficiency in JIRA Service Management
• Familiarity with Microsoft 365 applications
• Strong analytical and problem-solving abilities
• Effective communication across technical teams
Use your expertise to impact service delivery and improve user experiences.
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