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Job Description & How to Apply Below
Join as a Tier 1-2 Support Engineer, specializing in AI-driven SDLC solutions, providing top-notch support for customer configurations and issue resolution. Navigate SSO and integration challenges to enhance user satisfaction.
This role places you at the forefront of technical support for our customers, where you'll problem-solve and guide users through complexities. Key tasks involve initializing setups, managing support cases, and collaborating with R&D to refine product capabilities based on user experience and feedback.
Key Responsibilities:
• Diagnose and resolve technical issues with SSO and APIs
• Provide hands-on support during customer product configuration
• Monitor case queues for effective communication
• Work with R&D on improvements and bug resolution
• Enhance documentation and tooling based on customer insights
Requirements:
• 3+ years in technical support or engineering roles
• Strong knowledge of SSO protocols and integrations
• Proficient in log analysis and troubleshooting methods
• Ability to engage both technical and non-technical audiences
• Excellent command of English (C1/B2+)
Leverage your troubleshooting skills to support customers with our advanced AI SDLC products!
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