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Job Description & How to Apply Below
Join Hire Art as a Senior IT Support Engineer based in Cambridge, MA, and enhance the end-user experience through expert support and device management across diverse platforms. This position demands a hands-on approach blended with organizational skills.
Ideal candidates will have at least 5 years of experience in IT support, demonstrating technical versatility across Linux, macOS, and Windows. You'll coordinate device lifecycle operations and work closely with vendors while ensuring continuous improvement in service deliverables, including ticket management and user support.
Key Responsibilities:
• Oversee end-to-end onboarding and device provisioning
• Deliver Tier 1/2 support across multiple operating systems
• Manage device lifecycle operations and secure asset disposal
• Support and improve conference room technologies
• Ensure documentation and ticket queues meet SLA
Requirements:
• 5+ years in IT support roles
• Hands-on experience with diverse operating systems
• Familiarity with IT service management platforms
• Strong skills in networking and virtualization
• Capability to operate independently in fast-paced environments
Lead transformative IT support efforts at Hire Art in Cambridge, MA.
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Position Requirements
10+ Years
work experience
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