NARP Technology Service Delivery Analyst

Become a key player in production support at BMO as a NARP Technology Service Delivery Analyst. Provide 24/7 leadership for credit card vendor platforms and ensure platform stability.

This individual contributor role focuses on incident management, problem management, vendor engagement, and site reliability engineering practices. You’ll oversee production support for both BMO-owned applications and external credit card vendors, leading rapid incident recovery efforts. The position demands strong communication skills as you'll coordinate with internal teams and stakeholders.

Key Responsibilities:

• Lead 24/7 incident management for NARP Technology platforms

• Coordinate SEV-1 incidents and major incident responses

• Manage vendor engagement and coordinate outage activities

• Conduct root cause analysis and resolve production issues

• Implement continuous improvement and operational excellence

Requirements:

• Proven experience in senior production support roles

• Extensive incident and escalation management expertise

• Knowledge of credit card and payment platforms

• Strong technical and analytical skills

• Ability to work independently and influence stakeholders

Elevate your career by applying your skills in incident management, vendor engagement, and operational support at BMO.
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