IT Systems Coordinator

Christie Ossington Neighbourhood Centre (CONC) is a multi-service community organization supporting individuals and families through shelter, housing, food security, and community-based programs across Toronto.

Our work is rooted in dignity, respect, and a commitment to meeting people where they are. We strive to create a workplace where staff feel supported, valued, and able to contribute meaningfully to their communities.

Reporting to the IT Specialist, the IT Systems Coordinator provides technical support and systems coordination for Christie Ossington Neighbourhood Centre’s digital infrastructure.

The role responds to day-to-day technical support requests, assists with maintenance of hardware and software systems, supports device management environments, and contributes to the development and maintenance of internal digital workflows across the organization.

• Provide Tier 1 technology support to staff across CONC locations.
• Respond to support tickets through the organization’s helpdesk system and troubleshoot common technology issues.
• Assist staff with password resets, multifactor authentication, Microsoft 365 applications, printers, and device connectivity.
• Document troubleshooting steps and solutions to support knowledge sharing.

• Assist with administration of Microsoft 365 systems including Teams, SharePoint, and Outlook.
• Support user account setup, permissions management, and access requests.
• Maintain and update device management systems including Intune or other mobile device management platforms.
• Support system configurations and updates under the direction of the IT Specialist.

• Assist with setup and configuration of laptops, desktops, and other devices.
• Maintain hardware inventory and asset tracking systems.
• Troubleshoot common hardware issues including device performance and component replacement where appropriate.
• Support device preparation and configuration for new staff onboarding.

• Monitor and respond to incoming requests through the organization’s helpdesk system.
• Maintain documentation within the technical knowledge base.
• Encourage staff to use official technology support channels and approved software platforms.

• Assist with development and improvement of internal digital processes using tools such as SharePoint and low‑code workflow tools.
• Support teams transitioning from manual processes to digital workflows.
• Assist departments in implementing technology solutions that improve operational coordination.

• Work collaboratively with the IT Specialist and operational departments to support internal technology needs.
• Communicate technical information clearly to non-technical staff.
• Assist implementation of new technology systems and internal tools.

• Post-secondary education in Information Technology, Computer Systems, or a related field preferred.
• Relevant certifications related to Microsoft systems administration or device management are considered an asset.

• 1–3 years of experience in technical support, IT administration, or systems coordination roles.
• Experience supporting Microsoft 365 environments.
• Experience troubleshooting hardware and software issues.
• Experience working with helpdesk or ticketing systems.
• Experience supporting device management environments such as Intune or other MDM platforms is an asset.

• Strong technical troubleshooting and problem‑solving skills.
• Ability to communicate technical concepts clearly to non-technical staff.
• Strong organizational skills with the ability to manage multiple support requests.
• Attention to detail and ability to document technical processes clearly.
• Proficiency with Microsoft 365 tools.
• Interest in improving operational systems and digital workflows.

• This role will be based at Rexdale Shelter but regular travel between CONC sites may be required to support device setup or technical troubleshooting.
• Occasional lifting of equipment such as computers or monitors.
• Work involves frequent interaction with staff requiring technical support.

This job description outlines the general responsibilities and qualifications for this role. It may be reviewed and updated as needed to reflect organizational priorities.

CONC is committed to equity, diversity, and inclusion in our workplace. We encourage applications from individuals who reflect the diversity of the communities we serve, including those from equity-deserving groups.

Accommodation is available upon request throughout the recruitment process.