IT Help Desk Associate NRT

Elevate your IT career as an IT Help Desk Associate at NRT, where you'll assist in resolving a variety of technical challenges for our global clientele.

NRT is seeking an IT Help Desk Associate to manage and troubleshoot IT issues efficiently. As a vital member of our team, you will engage directly with users to diagnose problems, provide support, and escalate issues as needed. Strong initiative and problem-solving capabilities are key to delivering excellent service in this fast-paced environment.

Key Responsibilities:

• Diagnose network and hardware issues swiftly

• Configure and troubleshoot desktop and server systems

• Maintain user accounts and configurations in Active Directory

• Provide phone and on-site technical support

• Resolve issues related to Microsoft Office applications

Requirements:

• Degree in a technology-related discipline

• Experience resolving common IT support tasks

• Comfort with Cisco VPN and TCP/IP troubleshooting

• Skills in Windows operating system management

• Knowledge of Office 365 administration

Leverage your technical skills at NRT to enhance user experience and support our innovative solutions.
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