Senior IT Support Specialist; SysAdmin

Job Category: Technology - Service Management

Requisition Number: SENIO
011421

• Full-Time
• On-site

Ballys Canada, 20 Duncan Street, Toronto, ON , CAN

We are currently seeking an experienced and proactive Senior IT Support Specialist to join our dynamic IT team. In this role, you will provide high‑quality support to end users, including VIPs and senior stakeholders, while taking ownership of the delivery and security of both Windows and Mac systems.

• Deliver onsite and remote technical support to end users, ensuring quick resolution of issues and providing exceptional service to VIPs and senior stakeholders.
• Record and monitor support requests in the helpdesk system (preferably Jira) and adhere to the escalation process.
• Manage Windows and Mac builds to maintain user experiences and security, supporting Windows 11 and Mac OS, and maintain hardware inventory and device lifecycle.
• Administer OKTA for identity and access management, support Microsoft 365 applications like Teams, Exchange, One Drive, and SharePoint, and maintain configurations and installation procedures.
• Utilize Microsoft deployment tools such as Intune, Autopilot, JAMF, and Endpoint Management tools for configuration, profile creation, scripting, and deployment.
• Deliver day‑to‑day end‑user support with professionalism and efficiency, manage deployment tools and automation processes.
• Leverage in‑depth experience with Autopilot/Intune and Jamf to optimize device management capabilities.
• Collaborate with IT to implement technologies, participate in rollouts, testing, and deployment of new systems and applications.
• Ensure endpoints and images meet security and compliance standards.
• Provide maintenance and support for AV and video‑conferencing equipment to ensure reliable meetings, and build strong relationships within the IT team, adapt to priorities, and thrive under deadlines in a complex environment.

• Work independently with minimal supervision. Communicate excellently in written and verbal forms.
• Adapt to flexible working hours, including weekends if needed. Support remote sites with occasional visits.
• Manage time efficiently and solve problems effectively.
• Support Windows 11 and Mac OS X, including troubleshooting and deployment.
• Work with senior stakeholders and use helpdesk systems like Jira.
• Package software, patch, deploy OS, and handle queries and reporting.
• Deploy and administer Autopilot, JAMF, Manage Engine, or Microsoft Intune.
• Support remote users, manage printers, and troubleshoot networks. Understand ITIL concepts and have advanced Microsoft 365 knowledge.

• Annual leave
• RRSP Program
• Health insurance
• Home office allowance
• Wellness or Gym allowance

At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.