IT Service Delivery Manager at SS&C

Take a leadership role in IT service management as a Service Delivery Manager with SS&C in Toronto. In this hybrid role, you will oversee infrastructure operations and ensure compliance with service level agreements.

This full-time position requires you to lead technical operations while effectively managing incident responses and problem-solving. Your collaborative approach will drive efficiencies and ensure high-quality IT service delivery to clients across various platforms.

Key Responsibilities:

• Manage IT infrastructure operations and major incident responses

• Lead cross-functional teams for service promptness

• Coordinate IT change implementations and testing

• Document ticket resolutions in the SSNC system

• Monitor international and domestic service commitments

Requirements:

• Strong understanding of IT infrastructure and operations

• Experience with ITIL best practices in service delivery

• Competency with managed services and monitoring tools

• Leadership skills to enhance team collaboration

• Ability to analyze and report on service performance

Utilize your technical skills and leadership to boost service delivery excellence at SS&C in Toronto.
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