IT Support Analyst - Bilingual

Position: IT Support Analyst - Bilingual Required
Advance your IT career as a Bilingual IT Support Analyst, where technical skills meet strong customer service. Focus on resolving incidents and supporting users in a dynamic environment.

This role requires fluency in English and French and a solid background in IT support. You will handle support requests, conduct root cause analysis, and engage in system administration tasks. Training staff on IT policies and maintaining equipment are essential aspects of this position.

Key Responsibilities:

• Resolve IT support incidents and log actions in the system

• Analyze and respond to hardware and software requests

• Conduct root cause analysis for problem resolution

• Train staff on computer systems and IT best practices

• Support the setup of technological equipment for meetings

Requirements:

• Degree or diploma in computer systems

• Minimum 2 years IT support experience

• Bilingual in English and French

• Proficient with Windows OS and Azure

• Knowledge of IT Service Desk protocols

Leverage your bilingual skills and IT expertise as a key player in our support team.
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