Salesforce Scrum Master

Job Description

Salesforce Scrum Master

Toronto, ON

Hybrid (4 Days WFO)

Skills Required:

* Salesforce Technical – Programmatic Development

* Salesforce platform (Sales, Service, FSC)

* Agile / Scrum methodologies

* JIRA, Confluence, Agile dashboards

* Strong stakeholder management

* Cross-team coordination (onsite/offshore teams)

Experience

Required:

* 6–10 years

* Proven experience as Scrum Master in Salesforce programs

Role

Description:

Agile Delivery & Scrum Facilitation:

* Lead and facilitate all Scrum ceremonies (Sprint Planning, Stand-ups, Reviews, Retrospectives)

* Manage end-to-end Agile delivery for Salesforce initiatives

* Ensure adherence to Agile, enterprise governance, compliance, and Dev Ops practices

Backlog & Sprint Management:

* Partner with Product Owner to manage backlog, prioritization, and sprint readiness

* Ensure user stories are refined, groomed, and aligned to Definition of Ready and Definition of Done

Delivery Management:

* Act as a bridge between business, product, and technical teams

* Identify and resolve impediments, risks, and dependencies proactively

* Drive Agile metrics including velocity, burndown, predictability, and sprint health

Testing & Release Support:

* Support UAT, defect triage, and release coordination

* Ensure smooth delivery across sprint cycles and production releases

Coaching & Continuous Improvement:

* Coach teams on Agile best practices

* Drive continuous improvement and delivery optimization

Preferred

Skills:

* Salesforce Financial Services Cloud (FSC) experience

* CI/CD and Salesforce Dev Ops pipelines

* Banking domain knowledge (compliance, regulatory environment)

* Certified Scrum Master (CSM/PSM) mandatory

* Salesforce certifications preferred

Nice to Have:

* Large-scale digital transformation experience

* Canadian banking exposure

* Multi-squad Agile delivery experience

Requirements
Top 3

Required Skills:

1. IBM Financial transaction
2. Payment flow
3. Support Modernization Detailed

Job Description:

• Design, develop, and maintain applications built on IBM Financial Transaction Manager (FTM) to support core payments processing.
• Contribute to the development of payment flows supporting transaction processing.
• Build and support integrations between FTM and upstream/downstream systems using enterprise integration patterns.
• Participate in the design, development, testing, deployment, and production support.
• Troubleshoot and resolve application and integration issues in a complex, regulated environment.
• Collaborate with architecture, QA, and operations teams to ensure platform stability, scalability, and performance.
• Support modernization initiatives and enhancements to existing payment hub capabilities.
• Produce clear technical documentation and participate in code reviews and knowledge sharing.