Insights Manager for Knowledge Management

Drive content strategy and insights as Reporting and Insights Manager at IGM Financial. This 6-month position allows you to utilize AI search to optimize knowledge management workflows.

You will focus on leading the improvement and management of Coveo AI Search and the Content Management System for IGM Financial. Key tasks include performance monitoring, driving continuous enhancements, and analyzing search data to extract actionable insights. Collaborating with teams across the organization will be crucial for identifying and bridging content gaps.

Key Responsibilities:

• Manage Coveo AI Search and CMS platform operations

• Conduct performance monitoring and improvements

• Analyze user behavior and content engagement data

• Collaborate with teams for platform innovation

• Maintain comprehensive documentation and training

Requirements:

• Bachelor’s degree in relevant technology field

• 5+ years of experience with CMS and knowledge management

• Proven expertise with Coveo configurations

• Proficient in Power BI for performance review

• Strong skills in communication and user training

Lead the charge in enhancing knowledge management at IGM Financial.
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