Senior Campaign Operations Manager

Senior Campaign Operations Manager

Toronto, hybrid

DEPT® is a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This is a 12 month fixed term employee contract.

This posting reflects an existing vacancy.

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

Are you a highly organized campaign or project manager who thrives on bringing structure to complex initiatives? Do you enjoy building timelines, aligning stakeholders, and anticipating what needs to happen next before anyone else does?

We're seeking a Senior Campaign Operations Manager to support eBay's Regulatory team. In this role, you will serve as the operational backbone for regulatory-focused campaigns across multiple markets. You’ll drive detailed planning, manage cross-functional coordination, and ensure campaigns are delivered on time, aligned, and fully approved across business units.

Success in this role requires strong project management skills, executive-level communication, and the ability to work independently in a fast-moving, global environment. The ideal candidate is proactive, resourceful, highly organized, and comfortable navigating ambiguity while building relationships across teams.

• Develop detailed project plans and timelines (in Google Sheets) for regulatory campaigns across multiple markets and quarters

• Break initiatives into clear steps, milestones, dependencies, and ownership assignments
• Collaborate with Program Leads, copywriters, agencies, Legal, Product, Trust, and other business units to define scope and realistic delivery timelines
• Plan and maintain forward-looking regulatory campaign calendars aligned to evolving legal requirements
• Proactively identify risks, gaps, and dependencies before they impact delivery

• Build strong working relationships across Legal, Product, Operations, Communications, and regional stakeholder groups

• Proactively drive projects forward by identifying required inputs, stakeholders, and approvals without requiring detailed direction
• Communicate clearly and professionally with senior stakeholders, providing context, recommendations, and status updates throughout the project lifecycle
• Facilitate stakeholder alignment meetings and ensure decisions, actions, and next steps are documented and executed

• Execute content updates and publishing across in a new content management platform for multiple languages. Must have prior experience using a CMS tool

• Coordinate translation, reviews and approvals with stakeholders
• Maintain accuracy and quality control across content, communications, and supporting documentation
• Serve as the central coordination point for internal stakeholders and external agencies

• Develop detailed timelines for regulatory-related trade shows and events

• Coordinate deck development, design timelines, and approval processes
• Oversee proofreading and quality control of materials
• Manage production timelines for printed collateral
• Coordinate ordering of giveaways, swag, and event materials
• Ensure timely delivery and alignment with brand and compliance requirements

• Create and deploy customer satisfaction surveys using internal tools

• Track, analyze, and report on survey results to identify trends and areas for improvement
• Monitor and analyze traffic to campaign-related websites and landing pages
• Provide clear reporting on campaign performance and engagement metrics
• Translate data into…