Technical Support Representative at Bid

Position: Technical Support Representative at Bid13
Drive customer satisfaction at Bid
13 as a Technical Support Representative. This role combines customer service with hands-on troubleshooting in a dynamic online environment.

At Bid
13, you will play a crucial role in supporting both customers and the internal Sales team. As a Technical Support Representative, you'll address inquiries, resolve technical issues, and provide administrative assistance. Your focus on communication, attention to detail, and problem-solving skills will ensure smooth operations on our platform.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and ticketing

• Troubleshoot platform-related technical issues quickly

• Guide customers through system functionality and usability

• Document findings and escalate technical concerns effectively

• Support Sales team with data entry and follow-ups

Requirements:

• Strong communication skills to engage customers

• Attention to detail in handling inquiries and records

• Ability to troubleshoot technical issues effectively

• Experience with CRM systems and internal documentation

• Enjoy working in a fast-paced, tech-driven environment

Deliver exceptional support and enhance customer experiences at Bid
13 through your technical expertise.
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