Azure Support Analyst

Position: Kensington Azure Support Analyst
Become a key support player at Kensington, enhancing user experience for our Azure-based applications. This role focuses on technical assistance, troubleshooting, and user training while ensuring seamless operations.

As a Platform Support Analyst I, you will provide vital support to over 1600 travel experts. Your responsibilities include addressing user inquiries, managing escalations, and creating documentation to aid in user understanding and issue resolution. Collaborating across teams, you'll ensure application performance and proactively address concerns for a flawless user experience.

Key Responsibilities:

• Take ownership of user inquiries and issues

• Escalate tickets to development for user resolution

• Create knowledge base articles for user assistance

• Communicate issues effectively to stakeholders

• Assist in training sessions for platform proficiency

Requirements:

• Minimum 1 year in application or technical support

• Strong problem-solving and customer service skills

• Familiar with software support processes

• Ability to work rotating shifts including weekends

• Proficient in SQL and REST API understanding

Support our travel experts with exceptional application support while working collaboratively within the Kensington team.
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