Senior Consultant, Retirement and Technology Solutions

Position: Senior Consultant, Retirement and Benefits Technology Solutions
À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.

Join our team and what we'll accomplish together

Help 9 million plan members stay connected to the benefits they depend on.

TELUS Health Retirement and Benefits Solutions has been delivering automated administration and support for nearly 30 years — managing pension and benefits plans for corporations, government organizations, and multi-employer plans across Canada and the United States.

Our post-implementation support team is the backbone of that promise. We don't just process tickets; we solve the technical and operational challenges that keep our clients and their members connected to critical resources. We're looking for a Senior Consultant, Administrative Solutions who combines technical expertise with a genuine passion for mentoring others and improving how we serve our  this role, you'll own database solutions, mentor a talented technical team, and collaborate with colleagues across Health & Welfare plan administration and implementation.

You'll work with cutting-edge platforms like our Ariel administration system, tackle complex data challenges, and help eliminate the friction that prevents members from accessing the Health & Welfare portal and other critical resources.

If you thrive in solving technical problems, love helping colleagues grow, and want to make a tangible impact on how millions of people access their benefits, let's talk.

What you'll do Database Solutions & Reporting You'll be the go-to person for designing and building data solutions that power client operations. Your week might include:

Developing SQL queries and reports to solve real-world client challenges

Building automated reporting solutions using SQL Server Integration Services (SSIS) so the team can focus on higher-value support

Creating self-service reports with SQL Server Reporting Services (SSRS) that empower clients and internal users

Preparing ad hoc analyses and supporting data clean-up initiatives that improve data quality

Process Improvement & Problem-Solving You'll identify opportunities to work smarter, not harder. You'll collaborate with business partners to understand their challenges, then design automated solutions that streamline workflows and improve standard operating procedures. You'll be the person who asks "Why do we do this manually?" and then builds the solution that saves hours each week.

Team Leadership & Mentoring As a senior voice on the team, you'll mentor colleagues in troubleshooting complex technical challenges, developing their expertise in database solutions and client communication. You'll manage ticket queue priorities, ensure adherence to incident and deliverable SLAs, and maintain quality control across team deliverables. You'll help your teammates grow technically while supporting them through challenging client situations.

Documentation & Communication You'll create clear technical and user documentation for procedures and technologies, ensuring knowledge is accessible to the whole team. You'll respond to requests from the administration team, clients, and internal stakeholders — translating complex technical concepts into language that resonates with non-technical audiences.

What you bring

Must-Have Technical Skills Strong expertise with SQL (on-demand query tools, database architecture, query optimization)
Hands-on experience with SSRS (SQL Server Reporting Services) or similar web-based reporting applications

Proficiency in Microsoft Excel and Access for data analysis and reporting

Solid understanding of Microsoft Office suite fundamentals

Must-Have Experience3+ years in a data reporting role, database support role, or customer support environment with technical problem-solving…