Digital Service Engineer at ITI

Position: Digital Service Engineer Role at ITI
Join ITI as a Digital Service Engineer to enhance support experiences for clients. This role focuses on troubleshooting technical issues, efficiently managing service requests, and ensuring communication throughout the process.

As a key contributor, you'll investigate and resolve technical challenges while adhering to service level agreements (SLAs). You will liaise with clients, coworkers, and suppliers, ensuring a smooth support lifecycle. Your commitment to excellent service will help drive improvements in our service delivery processes.

Key Responsibilities:

• Monitor and manage service ticket queue effectively

• Accurately update and document all service tickets

• Troubleshoot technical issues using T-SQL and .NET

• Escalate complex issues to relevant teams promptly

• Communicate status updates to clients and stakeholders

Requirements:

• Bachelor’s degree in a relevant technical field

• Basic knowledge of T-SQL or a relational DBMS

• Proficiency in Microsoft Office, especially Excel

• Familiarity with C#/.NET Framework

• Excellent organizational and communication skills

Leverage your technical expertise to deliver outstanding service as part of ITI's dedicated team.
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