IT Application Support Analyst

Position: IT Application Support Analyst Role
Embark on a rewarding career with Canada’s Ombudsman for Banking Services and Investments as an IT Application Support Analyst. Work in a hybrid arrangement from Toronto while delivering crucial IT services and support.

This role focuses on the critical applications that aid in resolving disputes in the financial services sector. You will support Dynamics CRM, Business Central, and provide assistance to users while ensuring compliance with security standards. Your contributions will enhance both operational performance and user satisfaction across various platforms.

Key Responsibilities:

• Deliver application support for Dynamics and user portals

• Manage service requests and incidents efficiently

• Conduct root cause analysis for recurring issues

• Document service delivery and user guides extensively

• Assist in AV equipment troubleshooting in common areas

Requirements:

• Minimum two years of experience in application support

• Knowledge of Dynamics CRM and SharePoint required

• Ability to maintain accurate documentation and processes

• Strong attention to detail and analytical skills

• Effective communication and collaborative team skills

Take on this essential role at OBSI and impact IT service delivery significantly.
#J-18808-Ljbffr