System Support Analyst

Requisition

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture. We are seeking an experienced System Support Analyst to serve as a Technical Support Personnel across enterprise middleware platforms including IBM Web Sphere Application Server (WAS), JBoss EAP, Apache Tomcat, Apache HTTP Server, and IBM MQ. This role requires advanced troubleshooting skills, competency in understanding the architectural framework, and the ability to assist and work with technical teams during complex incidents, system enhancements, and large‑scale deployments.

• Act as the primary support for middleware technologies—Web Sphere, JBoss, Tomcat, Apache, IBM MQ.
• Review, validate, and optimize architecture designs and configurations.
• Participate in troubleshooting and root cause analysis.
• Participate in knowledge sharing sessions with peers.
• Support complex clustered environments including WAS ND and MQ HA.
• Engage in deployment pipelines and middleware‑integrated CI/CD processes.
• Conduct deep log analysis (JVM, heap dumps, MQ logs, HTTP logs).
• Drive performance optimizations and automation.
• Enhance monitoring via Dynatrace and Splunk.
• Ensure compliance, security (TLS/SSL, certs), and audit readiness.

• 3‑5+ years of middleware administration experience.
• Expertise in Web Sphere, JBoss EAP, Tomcat, Apache, IBM MQ.
• Strong Linux/UNIX background with scripting skills.
• Experience resolving high‑severity incidents.
• Strong understanding of JVM internals, MQ flows, load balancers, and certificates.
• Strong RHEL and Unix‑based OS experience required.
• Knowledge of microservices and API gateway architecture.
• Monitoring platforms (Dynatrace, Splunk).
• Identity integration (LDAP, AD, SAML, OAuth).
• ITIL experience.

• Diversity, Equity, Inclusion & Allyship: inclusive culture, Employee Resource Groups across diverse identities.
• Accessibility and Workplace Accommodations: ongoing removal of barriers to create an inclusive and accessible environment.
• Upskilling: online courses, cross‑functional development opportunities, and tuition assistance.
• Competitive Rewards Program: bonus, flexible vacation, personal and sick days, and benefits start day one.
• Dynamic Ecosystem: free tea & coffee, universal washrooms, and collaborative spaces.
• Community Engagement: opportunities for community engagement and belonging with various programs.

Location(s):
Canada :
Ontario :
Toronto

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. We value the unique skills and experiences each individual brings to the Bank, and we are committed to creating and maintaining an inclusive and accessible environment for everyone.