AV Support Specialist Drake

Position: AV Support Specialist at The Drake
Explore your IT and AV skills as an AV Support Specialist with The Drake. This hands-on role requires strong desktop support skills and event technology expertise across our vibrant hospitality properties.

The Drake, a beloved Canadian hospitality brand, seeks an IT/AV Support Specialist to enhance technology across various venues. You will provide desktop support, troubleshoot audiovisual equipment, and assist with hospitality systems in an engaging environment.

Your role will directly impact guest experiences by ensuring seamless technology throughout events and day-to-day operations.

Key Responsibilities:

• Provide technical support to property-level users

• Set up and maintain AV equipment for events

• Troubleshoot Wi-Fi, network, and hardware issues

• Assist with hospitality systems like PMS and POS

• Maintain documentation for AV setups and user requests

Requirements:

• 2+ years in IT support roles or help desk services

• Strong communication and customer service skills

• Experience with Windows, Active Directory, and AV systems

• Knowledge of hospitality software preferred

• Ability to work evenings and weekends as needed

Help ensure technology runs smoothly at The Drake, enhancing our guest experience in a vibrant hospitality setting.
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