Tier 1 Technical Support Representative

Join Beanfield as a Tier 1 Technical Support Representative, where your passion for technology and problem-solving will shine. As the first line of support, you'll ensure exceptional experiences for our residential customers.

This role is key in troubleshooting and provisioning services like home phone, IPTV, and Internet. Collaborating closely with the Tier 1 Technical Support Manager, you'll handle customer-facing network issues, configuring vital infrastructures including Cisco and GPON technologies. Strong analytical skills and a knack for identifying trends will help improve our service quality.

Key Responsibilities:

• Provision and support Beanfield residential services

• Configure and troubleshoot network infrastructures

• Identify customer LAN issues and WIFI configurations

• Analyze trends for potential network events

• Maintain standard helpdesk procedures

Requirements:

• 1–2 years of telecom tech support experience

• Knowledge of TCP/IP and CIDR allocation

• Familiarity with GPON is a plus

• Understanding of DHCP and subnetting

• Bilingual in English and French preferred

Utilize your technical expertise in a collaborative and community-focused environment at Beanfield.
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