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Tier 1 Technical Support Representative
Job Description & How to Apply Below
This role is key in troubleshooting and provisioning services like home phone, IPTV, and Internet. Collaborating closely with the Tier 1 Technical Support Manager, you'll handle customer-facing network issues, configuring vital infrastructures including Cisco and GPON technologies. Strong analytical skills and a knack for identifying trends will help improve our service quality.
Key Responsibilities:
• Provision and support Beanfield residential services
• Configure and troubleshoot network infrastructures
• Identify customer LAN issues and WIFI configurations
• Analyze trends for potential network events
• Maintain standard helpdesk procedures
Requirements:
• 1–2 years of telecom tech support experience
• Knowledge of TCP/IP and CIDR allocation
• Familiarity with GPON is a plus
• Understanding of DHCP and subnetting
• Bilingual in English and French preferred
Utilize your technical expertise in a collaborative and community-focused environment at Beanfield.
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