IT Help Desk Support Technician

Position: Contract IT Help Desk Support Technician
Advance your IT career as a Help Desk Technician in Toronto, ON. This role focuses on providing pivotal support and troubleshooting for end-users on-site.

The position is contracted and requires 5 to 7 years of relevant experience. In this role, you will deliver exceptional technical assistance, addressing hardware and software issues, and ensuring seamless day-to-day operations.

Your role will involve face-to-face interactions with staff, enhancing both technology use and user satisfaction.

Key Responsibilities:

• Deliver on-site technical support to users

• Provide face-to-face technical assistance

• Troubleshoot basic issues on computers and phones

• Cover on-site desks and perform Tier 1 support tasks

• Maintain operational efficiency of all devices

Requirements:

• 5-7 years experience in IT support

• Solid troubleshooting skills in various devices

• Expertise in PC, Mac, and phone tech

• Availability for onsite work at stated hours

• Strong customer service and communication skills

Support our technical environment and assist users effectively in Toronto.
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