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Technical Support Systems Analyst GTA
Job Description & How to Apply Below
We are hiring a skilled Systems Analyst with at least 3-5 years of direct experience in technical support. You will serve as the first point of escalation for client issues, ensuring efficient resolutions while collaborating with Engineering and Product teams. Your expertise will help optimize service delivery and enhance customer satisfaction.
Key Responsibilities:
• Diagnose and resolve complex system-related issues
• Conduct root cause analysis for recurring technical problems
• Provide remote technical guidance and support via various channels
• Collaborate with cross-functional teams to improve processes
• Maintain detailed records in ticketing systems
Requirements:
• Bachelor's degree or diploma in IT or related field
• 3-5 years in technical support or system analysis
• Specialized knowledge in CCTV and Access Control systems
• Strong understanding of IP networking and system integrations
• Experience with ticketing and collaborative platforms
Make an impact in the smart building technology space by leveraging your technical acumen in this essential role.
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