Job Description & How to Apply Below
Lead the Client Support team at Ripple based in Toronto, Canada. Deliver innovative SaaS solutions while fostering a culture of collaboration and excellence.
As the Client Support Manager, you're at the forefront of delivering top-notch service experiences. You will mentor your team of analysts, streamline onboarding processes, and manage complex support challenges. Your impact will be felt through improved metrics and sustained client satisfaction across the organization.
Key Responsibilities:
• Cultivate a client-first culture among support staff
• Create effective onboarding programs to enhance expertise
• Take ownership of support queue management processes
• Tackle complex technical challenges with calm expertise
• Monitor metrics to drive continuous support improvements
Requirements:
• 5+ years in technical support with demonstrable results
• 2+ years in leadership roles, passionate about people development
• Knowledge of RSA/Symantec and SQL/reporting tools preferred
• Proven communication skills for cross-functional collaboration
• Bonus:
Understanding of financial management principles
Drive Ripple's commitment to client excellence and become an integral part of the future of financial systems.
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