Innovative Design Leader

Position: Innovative Experience Design Leader
Shape the future of digital experiences as Manulife's Director of Experience & Content Design in Toronto. This hybrid role centers on strategic design initiatives and content evolution.

Bringing over a decade of digital design experience, you will lead the vision, strategy, and roadmap for user experiences across our digital platforms. You’ll leverage design expertise to integrate user insights and establish a cohesive content approach, while fostering an inclusive environment. Your leadership will drive innovations that ensure our services truly enhance user interactions.

Key Responsibilities:

• Develop a comprehensive experience vision for digital assets

• Direct product design efforts, including user testing and journey mapping

• Encourage cross-functional team collaboration for strategic decisions

• Evolve the design system for scalability and user access

• Champion inclusive design practices across teams

Requirements:

• Minimum 10 years in digital design or related fields

• Experience with Adobe Experience Manager or equivalent

• Proven track record in mentoring design professionals

• Knowledge in accessibility best practices

• Strong communication and facilitation abilities

Lead the way in delivering user-focused solutions at Manulife.
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