Product Support Engineer; –ensure stability and performance of banking production

Overview

Our financial services client is seeking a Product Support Engineer (35 years) to ensure stability and performance of banking production systems. Join a dynamic technology team supporting critical banking applications within a high‑availability setting. This role focuses on incident, problem, and change management across production systems using tools such as GENEOS, Control M, MSSQL, and Oracle. The position provides strong exposure to system performance, automation, and collaboration with technical and business teams to sustain reliable platform operations.

Contract, Toronto, Hybrid, 1 day a week in office on Wednesday, 12 months.

• Hands‑on Incident Management, Problem Management, and Change Management in production environments
• Experience with GENEOS, Control M, or related automation and monitoring tools
• Proficiency in Database SQL across MSSQL and Oracle for query execution and troubleshooting
• Windows Server Administration including configuration and issue resolution
• Familiarity with Web Sphere, IIS, and Message Queue (MQ) platforms
• Post‑secondary education in a technical discipline

• ITIL Certification
• Experience in investment banking environments (3+ years)

• Monitor, troubleshoot, and resolve production incidents to maintain system stability and performance
• Manage incident, problem, and change management processes in line with ITIL practices
• Collaborate with development, infrastructure, and business teams to deliver timely solutions
• Participate in shift and holiday coverage rotations as required
• Document procedures, resolutions, and knowledge articles for continuous improvement
• Lead crisis calls for major incidents and coordinate post‑incident reviews
• Drive local and global support initiatives and related projects