IT Support Team Lead

Join a global organization as an IT Support Team Lead in Toronto, Canada. Oversee Employee Tech - User Services, ensuring high-quality support and a seamless digital workplace experience for 2,400+ employees.

This 6-month contract position requires a seasoned leader with over five years of IT support experience, including three years in managerial roles. You will lead Level 1 and Level 2 support, driving automation and process efficiency while enhancing employee experience. You'll play a key role in maintaining productivity and operational excellence for the team across multiple time zones.

Key Responsibilities:

• Lead Canadian team in delivering exceptional IT support

• Ensure consistent service quality and quick issue resolution

• Empower team to develop automation and enhance efficiency

• Collaborate with cross-functional teams for operational excellence

Requirements:

• 5+ years of IT support experience, with 3+ in leadership

• Proficient in KPIs and service quality metrics tracking

• Experience in identity and access management processes

• Excellent communication and stakeholder management skills

• Strong grasp of modern IT standards and AI

Lead the way in IT support as you empower a global user service function based in Toronto.
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