Technical Support Technician at UHN Digital

Elevate your customer support career with UHN Digital as a Technical Support Technician. This vital role addresses IT issues for staff and students while ensuring smooth operation across multiple sites.

The Technical Support Technician position is crucial in enhancing service delivery  ideal candidate will possess hands-on experience in hardware, software, and network troubleshooting, making customer service their priority. Responsibilities include providing timely assistance and managing technical challenges through effective communication and problem-solving skills.

Key Responsibilities:

• Provide technical support for hardware and software issues

• Assist users with network access and VPN problems

• Create documentation for IT processes and troubleshooting

• Deliver telephone, live-chat, and in-person support

• Conduct root-cause analysis of complex IT problems

Requirements:

• 1-2 years of relevant practical experience

• Completion of a computer-related community college program

• Knowledge of Windows 10/11 and Microsoft Office 2016 or higher

• Strong hardware and networking knowledge

• Excellent interpersonal and problem-solving skills

Embark on your IT support journey, enhancing user experiences while collaborating with healthcare professionals at UHN.
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