Deskside Engineer

At Corient, we help high- and ultra-high-net-worth individuals and families to enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the people, causes and communities they care about. We focus on exceeding expectations, simplifying lives, and establishing legacies that last for generations. We are always looking for talented and motivated individuals to join our team.

If you want to work for a company that values your contributions and supports your growth, we would like to meet you.

• Deliver high-quality, service-focused support in person, by phone, via chat, or email to both onsite and remote end users.
• Troubleshoot problem areas promptly and accurately, providing end-user assistance as needed.
• Resolve complex issues and collaborate with other teams to identify root causes and solutions.
• Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance.
• Document incidents, problems, requests, and tasks in Corient’s ITSM system.
• Escalate critical incidents to management as necessary.
• Perform day-to-day operational activities related to inventory, shipping and receiving IT hardware.
• Work independently while being a collaborative team member committed to team success.
• Follow standard operating procedures for processes and documentation.
• Availability to work after hours or on weekends as required.
• Travel may be required (up to 10%).

• Associate degree (or equivalent proven industry experience).
• 3–4 years of experience in deskside support with a focus on end-user services.
• Strong problem-solving, analytical and customer service skills.
• Experience troubleshooting and installing laptops, printers, and mobile devices.
• Proficiency with Windows 11.
• Knowledge of Microsoft Office applications such as One Drive, SharePoint, Microsoft Outlook, Teams, Excel, Word and PowerPoint.
• Experience with ticketing and incident management platforms, for managing user requests and escalations
• Knowledge of networking fundamentals and remote support tools.

• A+ Certification (Highly Preferred).
• Experience with Active Directory administration
• Experience with Citrix and Ring Central.
• Experience with cloud printing solutions such as Printix or Papercut.
• Experience with Video Conference and Collaboration technologies.
• Experience working with Active Directory.
• Microsoft MCP Certifications.

This opportunity is for an existing vacancy with the company. The anticipated base salary range for this position is $42,500 to $71,000. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a bonus program. In addition, The Company offers a variety of benefits to eligible employees, including health insurance coverage, wellness programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others.

Many of these benefits are subsidized or fully paid for by the company.

We offer an in-office environment, competitive benefits, and a supportive workplace to help our employees thrive both personally and professionally.

• Modern HQ location within walking distance from Union Station
• Training Reimbursement
• Paid Professional Designations
• Employee Savings Plan (ESP)
• Corporate Discount Program
• Enhanced group benefits
• Parental Leave Top–up program
• Paid time off for Volunteering

CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at , or call  ext.

4747.