Senior Technical Services Team Lead

Elevate IT operations at NTT DATA as a Senior Team Lead for Technical Services in a hybrid environment. Lead a high-performing team focused on client satisfaction and incident management.

NTT DATA is seeking a Senior Team Lead to drive service operations in technical services. In this role, you will manage complex incidents, uphold service level agreements, and set standards for client satisfaction. Your leadership will help innovate procedures in a diverse workplace, creating an impactful environment for your team.

Key Responsibilities:

• Provide leadership for service offer management

• Set client satisfaction standards and policies

• Address escalated client concerns with solutions

• Manage transitions from sales to operational support

• Ensure client systems are operational and configured

Requirements:

• Extensive experience in technical services

• Solid leadership and mentoring abilities

• Proficient in ITIL practices and incident resolution

• Excellent communication and client relationship skills

• Bachelor's degree or equivalent in a relevant field

Utilize your technical expertise and leadership to enhance client success at NTT DATA.
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