Business Analyst

ARAG Legal Solutions Inc., part of the ARAG Group, is a global leader in legal expense insurance operating in 20 countries offering an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada.

• Analyse business requirements elicited from stakeholders at a detailed technical level to understand fully how software solutions enhance business activities, and how to handle edge cases and exception scenarios
• Identify process improvements, including opportunities for automation, efficiency and quality improvements, enhancements to the user experience, as well as process/data controls.
• Use the refinement process to agree and understand the implementation of solutions, while being cognisant of how the implementation may impact on other systems and stakeholders.
• Organise workshops with developers and stakeholders, ensuring all participants have a common understanding of definitions, processes, behaviours and goals, and documenting clear actions and outcomes.
• Work with developers and architects within ARAG UK scrum teams to design and develop appropriate technical solutions, by defining accurate system requirements.
• Work with the rest of digital services to build knowledge about business processes and data.
• Identify risks and issues with existing legacy data;
  Develop solutions and implementations that strike the right balance between problem mitigation, scenario coverage and costs.

• Work with ARAG UK Software Development Teams in an agile working environment;
  Actively taking part in all scrum ceremonies (e.g. Refinement, Stand-up, Planning, Retrospectives).
• Organise demos and presentations, and author and distribute release notes, maintaining documentation to reflect the latest changes.
• Understand the fundamentals of software deployments/releases, types/methods of system configuration, feature switching, non‑breaking changes.
• Identify KPIs as part of the processes under review to ensure the costs and benefits of changes can be clearly measured before and after changes are implemented.
• Develop solutions adhering to accessibility requirements, ISO Security standards, GDPR, cyber‑security, regulatory requirements and integration with third parties.

• Manage the product backlog, ensuring the scrum team have 2-3 sprints’ worth of refined work at all times;
  Regularly meeting with stakeholders to re‑prioritise work and managing their expectations.
• Regularly report development progress and raising risks/issues with the other Digital Services Business Analysts and Delivery Managers, to ensure a joined up and coherent service across ARAG UK Digital Services.
• Capture all Epics and Features in MS Azure Dev Ops;
  Document incremental changes as User Stories, such that the business receives tangible benefits iteratively.
• Bridging the gap between Product Backlog Management and Project Planning; e.g. working to Delivery Deadlines, identifying resourcing constraints, and co‑ordinating with third parties.
• Engage with Stakeholders to have appropriate and realistic expectations, keeping them up to date on developments.

• Take responsibility for self learning needs and objectives.
• Actively pursue ongoing learning in updated software applications and other focus areas as identified by stakeholders.
• Work closely with colleagues and direct manager to progress the wider departmental knowledge and skills base.

• Bachelor’s degree in a relevant field — Business Administration, Commerce (BCom), Computer Science, Information Systems, or a related discipline.
• 5–7 years of relevant experience in business analysis and solutions design, preferably in the insurance industry.
• Flexible and availability to collaborate across multiple time zones, supporting the Digital Services team in the United Kingdom and potentially other international regions. Strong experience with MS Dynamics is required.
• Experience and understanding of business process engineering and systems development lifecycle.
• Strong analytical skills, mapping skills, and writing skills, to include solid experience in…