IT Helpdesk Manager

Position: IT Helpdesk Manager at BGBx
Lead IT support initiatives as Helpdesk Manager rsee operations, enhance service quality, and ensure outstanding user support in a fast-paced environment.

In this managerial role, you will supervise the daily operations of the IT Helpdesk, driving service excellence and managing support tickets. Collaborating with engineering and infrastructure teams, you will troubleshoot complex issues and continuously improve the IT support processes. Your leadership will ensure seamless onboarding, asset management, and optimal user experiences across the organization.

Key Responsibilities:

• Oversee IT support ticket intake, triage, and resolution

• Act as escalation point for high-priority issues

• Install and maintain hardware/software for end-users

• Support onboarding processes and manage device setups

• Monitor performance metrics and report trends

Requirements:

• 3-5 years in IT support, 1-2 years in leadership

• Strong knowledge of Windows, macOS, and mobile systems

• Familiarity with helpdesk ticketing and support tools

• Excellent troubleshooting and communication skills

• Ability to manage multiple tasks effectively

Elevate IT support quality while empowering teams and enhancing technology experiences at BGBx.
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