Job Description & How to Apply Below
Technical Support and Services, Hardware
Requisition
Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.
The Technical Support Analyst, Hardware is responsible for the 24x7 lifecycle management, administration, troubleshooting, and production support of Tangerine’s Windows and Linux server environments. This role provides hands‑on support across server hardware, operating systems, software platforms, and server hardening activities. The analyst supports both physical and virtual server platforms (VMware ESXi), VDI infrastructure for core banking systems and contact centres, as well as production and development environments.
Key responsibilities include vulnerability management, firmware updates, patching, and disaster recovery readiness across Windows and Linux platforms. The role also supports cloud server initiatives, Single Sign‑On (SSO) administration, certificate authority management, and second‑level end‑user technical support. Leveraging strong technical expertise, analytical skills, and hands‑on experience, the Technical Support Analyst ensures a secure, reliable, and optimized IT operations environment, with a particular focus on vulnerability mitigation and the secure configuration of Windows servers and Active Directory components.
Is this role right for you? In this role, you will:
Build, configure, maintain, decommission, and harden Windows and Linux server hardware and operating systems in accordance with corporate compliance and hardening guidelines.
Build, configure, maintain, and decommission physical server infrastructure in an HPE environment, including standalone and blade systems.
Evaluate and participate in decision‑making for new server hardware, server replacement, and ongoing hardware support maintenance.
Build, maintain, decommission, and harden Windows and Linux servers in accordance with corporate security and compliance standards.
Administer and support VMware ESXi, SRM, and Horizon platforms supporting core banking systems, contact centres, VDI, and enterprise workloads.
Manage server infrastructure, including standalone and blade systems, firmware, capacity planning, and hardware refresh cycles.
Ensure availability, reliability, scalability, performance of all servers and virtualization platforms.
Perform ongoing vulnerability management in alignment with corporate compliance and vulnerability scanning standards, including remediation and security patching for Windows, Linux, VMware platforms, and vendor appliances.
Maintain Windows and Linux server hardening standards, base images, and continuous compliance updates to meet or exceed defined security risk thresholds.
Administration and support Active Directory related infrastructure components, authentication services, SSO platforms, and certificate authorities.
Support audits and security reviews related to server and infrastructure platforms.
Maintain servers across primary and secondary data centre locations to support disaster recovery and ensure availability of core banking systems and contact centre services.
Participate in annual disaster recovery exercises and ensure server readiness for DR scenarios.
Technical execution of Disaster Recovery (DR) readiness for server and virtualization platforms.
Maintain infrastructure across primary and secondary data centers to meet recovery objectives.
Support transition initiatives from on premises server environments to cloud‑based platforms.
Administer and maintain Single Sign‑On (SSO) services and certificate authority infrastructure, including renewal of production certificates.
Provide (Level
3) technical support for critical infrastructure issues in a 24x7 production environment.
Install, support, and maintain departmental server applications for business units.
Provide after‑hours On‑Call support, including carrying a mobile device to support 24x7 operational requirements.
Work closely with vendors and service providers for infrastructure support and implementation.
Maintain clear technical documentation, standards, and playbooks.
Do you have the skills that will enable you to succeed in this role? We'd love to work with…
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