Senior Manager, Systems

Position: Senior Manager, Knowledge Systems at Jobber
Transform customer success with Jobber as a Senior Manager, Enablement & Knowledge Systems. Lead a team focused on AI-driven knowledge management to enhance service delivery for small businesses.

In this pivotal role at Jobber, you will spearhead enablement strategies in customer success, ensuring effective onboarding and product support. Your expertise in knowledge management and AI enablement will guide a team tasked with designing a knowledge infrastructure that drives operational excellence. You'll work cross-functionally to create systems that empower team members to provide seamless service.

Key Responsibilities:

• Lead knowledge management strategies across Customer Success

• Design AI-enabled workflows for optimal support experiences

• Establish governance models based on KCS principles

• Analyze metrics to identify knowledge gaps

• Coach and develop a high-performing enablement team

Requirements:

• Proven experience in Knowledge Management or AI Enablement

• People management experience in B2B SaaS

• Deep understanding of modern KM practices

• Familiarity with AI-assisted support workflows

• Strong program management and communication skills

Harness your leadership and knowledge in AI to drive impactful change at Jobber.
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