CRM; Salesforce Analyst

CRM (Salesforce) Analyst (12 Month Contract)

At Four Seasons, we are driven by a commitment to exceptional service and experiences. The Residential Salesforce Analyst plays a key role in supporting and enhancing Salesforce applications that enable our Residential business to deliver on that promise.

This role blends business insight with technical expertise, leveraging a strong understanding of residential operations, development, marketing, and sales to optimize Salesforce solutions. The Analyst will contribute to the continuous improvement, performance, and scalability of Salesforce capabilities that support both internal teams and ultimately the resident experience.

Working collaboratively across Residential Development, Marketing, Sales, and Operations, as well as external partners and the broader Four Seasons IT organization, this individual will help translate business needs into thoughtful, effective technology solutions. The role is integral to ensuring Salesforce platforms are well-supported, continuously evolving, and aligned with the high standards of service excellence that define Four Seasons.

This role is based in our temporary location of 20 York Mills Rd, Toronto Corporate Office, reporting to the Director, Residential Technology. This role involves interactions with both internal and external stakeholders at various levels.

• Support and enhance Residential Salesforce applications across Development, Marketing, Sales, and Property Operations functions.
• Manage system configuration and user access to ensure effective, reliable and compliant platform operations.
• Partner with business stakeholders to review, refine, and document user stories and functional requirements.
• Analyze business requirements and recommend scalable, effective Salesforce-based solutions.
• Execute system testing, support release planning, and coordinate deployments to ensure high-quality delivery.
• Provide ongoing system support, including troubleshooting, issue resolution, and user assistance.
• Develop and maintain dashboards and reports to enable data-driven decision-making.
• Maintain deep functional and technical knowledge of Residential Salesforce applications and capabilities.
• Support the establishment and adoption of data governance and process standards.
• Identify and drive opportunities for efficiency, automation, standardization, and continuous improvement.

• Define and monitor key performance metrics to ensure the health, integrity, and effectiveness of the Residential marketing database.
• Manage and maintain business rules governing residential marketing subscriptions, ensuring accuracy and alignment with evolving business needs.
• Ensure compliance with global privacy and data protection regulations (e.g., GDPR, CASL), upholding the highest standards of data security, governance, and resident trust.

• Maintain strong collaborative relationships across Four Seasons IT and key business stakeholders, including Residential Development, Marketing, Sales, and Operations teams.
• Establish trust and credibility with colleagues and internal partners by consistently delivering high-quality solutions that meet expectations and timelines.
• Foster effective communication and alignment between business and technology teams to ensure shared understanding and successful outcomes.
• Manage and nurture positive, ongoing relationships with external vendors and partners, ensuring accountability, performance, and alignment with Four Seasons standards of excellence.

• University degree in Information Systems, Computer Science, Engineering or Business Administration with a technical or IT interest is preferred.
• Minimum of 3 years of progressive experience in systems operations and application administration, with a strong emphasis on Salesforce solution.
• Demonstrated hands‑on expertise in Salesforce, including configuration, administration, data management, reporting, and end‑user support.
• Proven ability to translate business needs into clear documentation, including business requirements, technical specifications, and test plans, with…